Best 8x8 Alternatives: Top Business VoIP Solutions for 2025
Why People Leave 8x8
8x8 positioned itself as an all-in-one unified communications platform, but many businesses are discovering its significant limitations. This from customers reviews "This company has a bad issue with their platform where the phone lines keep on dropping off. Tech support is a bunch of kids in the Philippines who have very little knowledge and can't help it all".
The most common complaints from real users include:
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Poor Customer Support: For two years, not one 8x8 representative informed our client about key settings like enabling HD Voice (G.722 codec), which could have drastically improved call quality. Users report extremely long wait times and unhelpful offshore support teams.
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Technical Problems: If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. The softphone app constantly crashes and interferes with other programs.
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Hidden Pricing: 8×8 no longer lists their prices, their last published plans cost between $24-185 per user/per month, forcing businesses to contact sales for quotes.
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Call Quality Issues: We recently switched to 8x8 from another phone system that was working perfectly for years, and so far our experience has been less than desirable. Users report dropped calls, one-way audio, and connectivity problems.
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Contract Traps: If I could give zero or negative stars I would. This company is as shady as it gets. I have requested to cancel now 4 times. Many struggle with cancellation and continue being charged.
Top 8x8 Alternatives
1. RingCentral - Best Overall Alternative
RingCentral is the best 8×8 alternative and our top-rated VoIP provider overall. It offers a massive library of 300+ third-party integrations compared to 8x8's 69, plus 24/7 support on all plans. Perfect for businesses that need reliable service with extensive CRM and productivity tool connections.
2. Nextiva - Most User-Friendly
Nextiva displays its straightforward pricing for its various plans on its website, allowing you to easily evaluate the costs. Starting at $30/user per month, it offers better value than 8x8 with an intuitive interface that doesn't require extensive training.
3. CloudTalk - Best for Call Centers
CloudTalk's full suite comes in at an affordable $69 per user/month compared to 8x8's higher-tier plans. Ideal for businesses needing advanced call center features like skill-based routing and real-time analytics without the enterprise price tag.
4. OpenPhone - Best for Growing Teams
OpenPhone is made for today's entrepreneurs—people who run their business from their laptop, manage client conversations on the go, and want to keep personal and business calls separate. Offers shared numbers and call recording that 8x8 lacks in lower tiers.
5. GoTo Connect - Best for International Calling
GoTo Connect is our best overall 8×8 alternative, as it received a perfect score in pricing, ease of use, customer support, and unified communication features. Includes unlimited calling to 50 countries vs 8x8's 14-48 countries.
6. Ooma - Best Budget Option
Ooma offers a more traditional feel but without the heavy lifting. It includes everything you need to run your business—voicemail, call forwarding, mobile and desktop apps—with a straightforward setup process. Perfect for small businesses needing basic features at an affordable price.
Quick Comparison
| Service | Monthly Cost | Key Features | Best For |
|---|---|---|---|
| 8x8 | $24-140+ (hidden) | UCaaS platform, global calling | Enterprise teams |
| RingCentral | $20-35 | 300+ integrations, 24/7 support | Growing businesses |
| Nextiva | $30-40 | Transparent pricing, easy UI | SMBs |
| CloudTalk | $25-69 | Call center features, analytics | Contact centers |
| OpenPhone | $15+ | Shared numbers, modern interface | Startups |
| GoTo Connect | $27+ | 50-country calling, drag-drop routing | International teams |
| Ooma | $19.95+ | Simple setup, reliable service | Budget-conscious |
How to Switch
1. Document Your Current Setup
Before leaving 8x8, document your call flows, IVR menus, user extensions, and any custom configurations. This will make recreation easier in your new system.
2. Choose Based on Your Needs
- Need extensive integrations? → RingCentral
- Want transparent pricing? → Nextiva
- Running a call center? → CloudTalk
- Small team on a budget? → OpenPhone or Ooma
3. Plan Your Migration
The VoIP solution has a huge selection of training features, like call monitoring and call whisper. Most alternatives offer free trials and migration support. Schedule your switch during low-call-volume periods.
4. Port Your Numbers
Most providers handle number porting for free or a small fee ($10-20). Start this process early as it can take 5-10 business days. Have your 8x8 account information ready.
Remember: Unlike 8x8's unclear cancellation policies, most alternatives offer month-to-month options without long-term contracts. Test thoroughly during free trials before committing to ensure the solution meets your needs.
