About 8x8
The platform known as 8x8 combines contact center services, global telecommunications, video messaging, and low-code APIs into a single AI-powered ecosystem. This integration is designed to improve customer experiences and increase operational efficiency for businesses. It eliminates siloed operations, allowing for a seamless flow of communication and data.
Categories
Pros & Cons
Pros
- Reliable for some users
- Helpful account managers
- Good for medium businesses
Cons
- Poor customer support
- Persistent bugs and feature gaps
- Contract issues
- Call quality problems
- UI/UX complaints
- Technical difficulties
- SMS service problems
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